Every claim moves through the same clean process, with proof.
OpsBrain turns new claims into guided intake and inspection runs, with photo evidence, SLA escalation and an audit trail that writes itself.
Before OpsBrain
- Intake steps vary by handler, so files arrive incomplete.
- Site inspections come back missing the photos that decide the claim.
- SLA breaches surface after the deadline, not before.
With OpsBrain
- A new claim queues a prefilled intake run automatically.
- Site inspections follow a guided procedure with photo evidence.
- Claims approaching their SLA get flagged and escalated in time.
The story
A day on OpsBrain
A claim lands in the system
The claims platform registers a new claim. An external trigger fires and OpsBrain queues the intake run, prefilled with the claim number, policy reference and loss type.
Intake, complete the first time
The handler works down the run: documents, coverage checks, contact log. Nothing missing, nothing improvised.
The site inspection, guided
The field inspector follows the procedure with required photos at each point. Damage that does not match the claim gets flagged with pictures.
An SLA gets saved
One claim stalls near its deadline. The run gets flagged and the team lead gets a Teams alert with two days to spare, not two days too late.
The file speaks for itself
Every claim carries its full trail: steps, timestamps, photos and decisions. Insights show which step drags cycle time, and the optimization inbox suggests the fix.
Built on real OpsBrain features
What changes
Files complete the first time
Guided intake means no missing documents or skipped checks.
Escalation before the breach
Stalled claims get flagged while there is still time to act.
Audit trails by default
Every step, photo and decision, stored as it happens.
Ready for claims that carry their own proof?
Book a walkthrough and we will set it up against one of your real workflows, or start on your own in minutes.